80%
Claims TAT
80% within 10 days and 95% within 30 days
92.5%
Claims Accuracy
minimum of 92.5%
4%
Calls
abandonment rate of less than 4%
80%
Calls
80% of calls answered within 30 seconds
100%
ID Cards
100 % of ID Cards issued within 2 days
99.99%
E-mails
99,9 % of emails responded within 24 hours
100%
Eligibility
100% of information loaded within 2 days
